DigitalOcean Support Plans
With DigitalOcean's range of support plans, you get access to troubleshooting tips, unlimited customized support, and quick response times, so you can get new products to market faster. Get the support your business needs to better focus on creating awesome apps, and serving your customers.
What's included in DigitalOcean Support Plans
Starter
For anyone who wants general guidance and troubleshooting. Included for all customers.
Standard
For teams deploying and maintaining production workloads. Includes live chat.
Premium
For businesses serving large customer bases with mission-critical applications. Response times within 30 minutes.
| Response Time | Average Resolution Time | Support Agents | Severity Coverage covering low to high, including mission critical, incident response | Email Support | Month to Month Pricing | Live Chat | Monthly Newsletter | Dedicated Slack Channel and Video Calls | Team of Business Advisors Dedicated Customer Success Manager and other business advisors assigned to your account. | Team of Technical Advisors Dedicated Technical Account Manager and other engineering advisors assigned to your account. | Ticket Escalation Emergency tickets and issues given higher priority by a dedicated team of technical advisors. | Fast Troubleshooting and Assistance Live support for mission-critical situations and production issues with a response within 30 minutes. | Architecture Reviews and Guidance Expert guidance on better resource allocation, security improvements, and cost optimization. | Business Reviews and Strategy Consultations Analyzation of business goals, unique use cases, and spending on cloud resources. | One on One Onboarding Guidance on best practices and setup for new features and complex products like Kubernetes. | Higher API Limit | Customer Monthly Report |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| < 24 hours | 48 hours | Customer support staff providing general guidance. |  | | |||||||||||||
| < 8 hours | 16 hours | Customer support staff providing general guidance. | | | | ||||||||||||
| < 2 hours | 4 hours | High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting. | | | | | | ||||||||||
| < 30 minutes | 2 hours | High-level technical staff experienced in all products resulting in quicker and consistent troubleshooting. | | | | | | | | | | | | | | | |
Premium Support is perfect for businesses
Get customized support and direct consultation for your business and technical needs from teams dedicated to the success of you and your customers.
Boost your business with expert support services
Periodic business reviews
We analyze your business goals, unique use cases, spending, and answer your questions to help provide strategies and guidance on getting a higher return on investment on DigitalOcean.
Proactive decision making
Opportunities to discuss product updates and future roadmaps with our internal teams and Product Managers to help you make better decisions for your business.
Co-marketing opportunities
Deploy co-marketing initiatives with DigitalOcean—like case studies and joint webinars—to leverage our customer base, thereby improving your brand awareness and outreach to new prospects and customers.
Robust technical support services to resolve issues quickly
Fast Troubleshooting and Assistance
Get live support for mission-critical situations, production issues, or any other kind of issue regardless of severity with a response within 30 minutes.
Ticket escalation assistance
Have emergency tickets and issues escalated by our dedicated technical advisor team so they can be resolved as soon as possible, minimizing operational downtime.
Architecture reviews and recommendations
Get advice on how to improve your cloud usage with expert guidance on better resource allocation, cost optimization, security improvements, and other best practices.
Direct and customized engagement
Your dedicated support team will contact you via Slack, email, live chat, and/or video calls so you can be assisted in a way that best suits you.
One-on-one onboarding
Get guidance on best practices for new features or complex products like Kubernetes based on your familiarity with cloud infrastructure and your specific goals to set your business up for long-term success.
Easier infrastructure visibility
Work with our team to set up monitoring and other preventative maintenance, so you can take better informed actions to optimize your cloud infrastructure.
Trusted by businesses worldwide
We live and breathe out of Slack, the fact that we were able to set up a Slack channel with our DigitalOcean counterparts has been extremely helpful and they've been very responsive in that channel.
Chuck Dyer
Chief Cloud Officer, BlockSpaces
The support team is incredible - every time we would have an issue we'd send out a request and somebody really pleasant and nice would get back to you quickly and give you exactly what you need. I'm very pleased with the level and quality of service we get.
Patrick Wingo
Head of Product, Kea
Having a partner you can rely on is really important. The security and peace of mind you get when you're working with someone you trust is really important to us. We value the partnership we have with DigitalOcean.
Tosho Trajanov
Chief Growth Officer, Adeva
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